We are currently experiencing an issue with campus phones making outgoing calls to some local numbers. We are working with McDonough Telephone (MDTC) to determine the full scope of the issue.

• Date/Time: December 22, 11:15am
• Impact: Campus phones may be unable to place calls to local (309) phone numbers.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

We are aware of an issue impacting the Macomb campus phone systems. Some areas on campus may be unable to place or receive phone calls. Our technicians are investigating.

• Date/Time: December 20
• Impact: Some areas on campus may be unable to place or receive telephone calls.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

With the recent loss of power, the analog phone system is down and will be down for several hours. Bringing the PBX back online after being off is a long process. If you have any questions please let us know.
Thanks for your patience.

• Date/Time: December 5, 2025 10:00am
• Impact: Analog Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

University Technology is aware of some sporadic networking issues. We are currently looking into the issue and will provide more details as they become available.

• Date/Time: December 3, 2025, 1:30pm
• Impact: Network Access

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Cloudfare is currently having an outage worldwide that is impacting multiple web-based services and systems. Users may be unable to log in or access various different systems today due to this outage. Please monitor https://www.cloudflarestatus.com/ for updates.

• Date/Time: Nov. 18
• Impact: Various services hosted or supported by Cloudfare are unavailable until the outage is resolved.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

University Technology is aware of the connectivity issue with the University’s VPN service. We are working to get this issue resolved as quickly as possible. We are sorry for any inconvenience this is causing for anyone.

• Date/Time: October 30, 2025 8:00pm
• Impact: Connecting to the VPN

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

As of around 2:30 AM CT (Mon, Oct 20), an ongoing Amazon Web Services (AWS) infrastructure issue is causing intermittent login failures, slow loading, and errors in the following services: Respondus, Turnitin, Brightspace (D2L), Zoom, and Slate.
We’re monitoring vendor updates and will share more information as it becomes available. If you’re unable to access a service, please try again periodically. Thank you for your patience.

• Date/Time: October 20 - 2:30 AM
• Impact: Anyone using AWS supported software (Respondus, Turnitin, Brightspace (D2L), Zoom, and Slate.) to name a few.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.