1.

Winthrop in India - The case discusses issues involved in international negotiations. The setting is in India regarding a multi-million infrastructure development project.

2.

B.M. Ross and Associates - The case discusses issues that mid-size companies face in consulting services. The setting is in engineering industry.

3.

Sinter Metals Inc - The case discusses issues involved with 'focused factory' concept.

4.

Total Quality Improvement at Federal Express - The case discusses issues involved with quality management in one of the sites of FedEx.