Readings and Web Sites for IS 467 - #3

#3 –

Porter – How information gives you a competitive advantage:

http://www.ida.liu.se/~TDEI65/documents/8500002422.pdf

Oz, Chapter 2, see slides 17 – 27:

http://www.sba.pdx.edu/faculty/susana/02Chapter/sld001.htm

Readings:

http://knowledge.wharton.upenn.edu/papers/192.pdf

http://zimmer.csufresno.edu/~sasanr/Teaching-Material/MIS/SIS/customer-resource-life-cycle.pdf